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Post by streetwisegerbil on Jun 17, 2013 5:15:06 GMT -8
Nails hold the Trixie Luka Natural wooden living house together. They become exposed when your pet chews the wood. A previous thread mentioned this in relation to Karlie wooden houses and others then stated that the Trixie Natural living houses were all put together with nails and staples. I have checked and this is true. Long vicious nails. What is scary is that when I Inspected my house, I saw glue and a wooden dowel which gave the MISLEADING impression that dowels were used in construction throughout. This is not the case. The house and similar versions are available widely. www.amazon.co.uk/Natural-Wooden-Hamster-Gerbil-6173/dp/B000V9OATC/ref=sr_1_19?ie=UTF8&qid=1371473494&sr=8-19&keywords=Trixie%20natural%20wooden&tag=5336432705-21Here is the thread relating others' experiences , with photos Of the exposed nails and other dangerous houses sold by , eg Pets At Home. gerbilforum.proboards.com/thread/25822/karlie-wooden-house-dangerousIf your pet chews , these houses are dangerous. I have started this thread with the most important point first as when people google things, the first words are usually picked up by the search engine. |
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Post by streetwisegerbil on Jun 17, 2013 6:03:59 GMT -8
Readers of this thread can help by actually clicking on the thread to read it as a thread, ( instead of reading it via the recent post link) as this will get the view count up and the view count propels a thread to the top of a google search.
Eg, If you google ' Karlie wooden house' the forum's warning thread appears as the third search , probably as it's had 715 views.
At the mo, if you google Trixie natural wooden house, you just get where you can buy it and nothing about the nails.
I'm sure this is how search engines work.
Go on, please, click away. Protect our furry friends. They depend on us.
Thanks.
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Doctor Digby
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Quorra & Amelia: Buttheads Extraordinaire
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Post by Doctor Digby on Jun 17, 2013 6:52:20 GMT -8
i am very careful about buying anything that is wooden for digby I always check to see if there are nail or staple marks in the wood if there are i will not buy it because i do not want digby to get hurt and this is a very informative post so please everyone read it and spread the word.
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rhianna
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Post by rhianna on Jun 17, 2013 7:59:35 GMT -8
Just thought I'd reply so that this gets up in the search engine. I keep up with people on Youtube, I'll share the info with them so that they can help spread the word. I hope this product is fixed/removed soon!
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Post by sofluffy on Jun 17, 2013 12:30:16 GMT -8
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rhianna
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Post by rhianna on Jun 17, 2013 12:36:42 GMT -8
That's terrifying, I'm glad your gerbils were saved. Did you end up getting things straightened out with the company? |
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Post by sofluffy on Jun 17, 2013 12:45:33 GMT -8
Nope, they just stopped replying. Let me find the last e-mail they sent me...
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Post by sofluffy on Jun 17, 2013 13:00:44 GMT -8
"Hi,
I am definitely not sure if it is from us. We hope that you trust us that we sell the item without pins.
We wish you and your animals all the best and remain with kind regards."
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rhianna
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Post by rhianna on Jun 17, 2013 13:05:49 GMT -8
That's so upsetting, companies just don't seem to care. I wish they were a lot more careful with their products.
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Post by streetwisegerbil on Jun 17, 2013 14:00:35 GMT -8
I have read through your other thread. I am now VERY VERY ANGRY. The utter cheek to pretend that they did not know that these items had pins and nails in them and then to fob you off and say you were mistaken and to imply that there is no way they would put profit before safety. Er, The Sale Of Goods Act applies. These houses are DEFINITELY not : As described Of satisfactory quality Or fit for purpose !!!! Also, the Trade Descriptions Act applies. Applying a false trade description in relation to quality, How they are made or processed, what they are made of, fitness for purpose etc etc. Here is the Trixie website. www.trixie.de/en/grp/Rabbit_and_Small_Rodent_Homes,13889 Loads of houses. Ironically, the one sofluffy mentioned with the nails, actually says "without brackets or nails" which can't be true. There is also one, the Tilde House, which boasts a 'soft cuddly spot on the roof' ! Yeah. With the nails! Gerbils are voracious chewers. They go into a trance when chewing. I am going to have a good think about this but in the meantime please continue to spread the word. |
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Post by squamies on Jun 17, 2013 16:53:17 GMT -8
Is it possible that this incredible oversight was because the toys' bases are not actually manufactured by this company? I distinctly remember I had a chew toy for my gerbils years ago that had the EXACT same design and everything, but it was made from a lighter wood (not ridged) and the top was painted green. I noticed the same thing with cat trees, three companies have the exact same base design, they just glued different fabric to it.
In the US at least, companies get away with this bull by outsourcing. When lead paint or other illegal substances are found, they SO GRACIOUSLY recall the toy and tell the public, "It was the factory's job to make it to standards! Not ours!" So basically, there IS no regulation.
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Vixen
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8 years of gerbil fun
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Post by Vixen on Jun 18, 2013 3:48:29 GMT -8
wow my girls has one of these, thankfully she can't chew. I never thought of the risk of pins when buying stuff I just always assumed they are safely put together. Will certainly be more careful when I have gerbils that can chew again |
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Post by streetwisegerbil on Jun 18, 2013 10:48:13 GMT -8
"Hi, I am definitely not sure if it is from us. We hope that you trust us that we sell the item without pins. We wish you and your animals all the best and remain with kind regards." Sofluffy, did they really write "definitely not sure"  ? So they are essentially... Unable to say....that they DIDN'T sell it? They would like to think that they didn't sell it.... But they can't say that they didn't ..... But WHAT have they DONE about it? Have they opened one up and examined it? Was yours a mysterious one off and they are satisfied that it is safe to sell them from their store? So much for wishing you and your animals all the best etc etc etc yaddah yaddah yaddah. I would be yawning if i wasn't so annoyed. Maybe you should name and shame them. |
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Post by streetwisegerbil on Jun 18, 2013 10:53:31 GMT -8
Is it possible that this incredible oversight was because the toys' bases are not actually manufactured by this company? I distinctly remember I had a chew toy for my gerbils years ago that had the EXACT same design and everything, but it was made from a lighter wood (not ridged) and the top was painted green. I noticed the same thing with cat trees, three companies have the exact same base design, they just glued different fabric to it. In the US at least, companies get away with this bull by outsourcing. When lead paint or other illegal substances are found, they SO GRACIOUSLY recall the toy and tell the public, "It was the factory's job to make it to standards! Not ours!" So basically, there IS no regulation. Squamies, Are you saying that eg the Trixie house is not made by Trixie but by some contractor or even someone trying to imitate the product? Or where the manufacture of the product is contracted out to a third party who then takes short cuts? Or are you saying that the house is franchised out and someone is taking short cuts? In any event, the liability in the UK lies with the retailer. There's a contract of sale and The Sale of Goods Act. If anything happens, you go to them. If you are not happy, you go to them. The buyer cannot be expected to track down the manufacturer, who as you say, could be making one bit of the item or contracting the manufacture to a third party, or, as in Trixie's case, is in another country. That's why Trixie blatantly say on their website that any complaints should go to the retailer. In effect they are trying to pass the buck. There is of course , liability from the manufacturer , by virtue of....The wonderful case of the 'snail in the ginger beer ' which lays the foundation for product liability. I have already started my dissemination of knowledge..... on Amazon. It feels good. |
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Post by sofluffy on Jun 18, 2013 11:00:49 GMT -8
"Hi, I am definitely not sure if it is from us. We hope that you trust us that we sell the item without pins. We wish you and your animals all the best and remain with kind regards." Sofluffy, did they really write "definitely not sure" ? So they are essentially... Unable to say....that they DIDN'T sell it? They would like to think that they didn't sell it.... But they can't say that they didn't ..... But WHAT have they DONE about it? Have they opened one up and examined it? Was yours a mysterious one off and they are satisfied that it is safe to sell them from their store? So much for wishing you and your animals all the best etc etc etc yaddah yaddah yaddah. I would be yawning if i wasn't so annoyed. Maybe you should name and shame them. That is copied and pasted from the emaail, so yep! I was like; "Huh?!" Lol They would like to think that they didn't sell it.... But they can't say that they didn't ..... - You got it in one. The examined ones in their factory and said they found no nails/pins, etc. Name and shame who? Where? |
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