Trixie Natural Wooden house (s) - dangerous Jun 18, 2013 12:19:00 GMT -8
Post by squamies on Jun 18, 2013 12:19:00 GMT -8
Are you saying that eg the Trixie house is not made by Trixie but by some contractor or even someone trying to imitate the product?
Or where the manufacture of the product is contracted out to a third party who then takes short cuts?
Or are you saying that the house is franchised out and someone is taking short cuts?
In any event, the liability in the UK lies with the retailer. There's a contract of sale and The Sale of Goods Act. If anything happens, you go to them. If you are not happy, you go to them. The buyer cannot be expected to track down the manufacturer, who as you say, could be making one bit of the item or contracting the manufacture to a third party, or, as in Trixie's case, is in another country.
That's why Trixie blatantly say on their website that any complaints should go to the retailer. In effect they are trying to pass the buck. There is of course , liability from the manufacturer , by virtue of....The wonderful case of the 'snail in the ginger beer ' which lays the foundation for product liability.
I have already started my dissemination of knowledge..... on Amazon. It feels good.
Honestly? I have no idea. I'm just saying that there seems to be, in the pet supplies business (and many other businesses too, if you look closely enough), different skins and brands slapped on the same pieces of crap. I'm not saying Trixie shouldn't be liable. Obviously if they sell the product, then they should be held accountable for their standards. Being from the US I have little knowledge of UK laws, but this is how things slip past customs and into the US-- not just pet supplies but childrens' toys with lead paint, for instance. It's the sad fact of capitalism that if they can save a dollar, they'll do it. "Consumers' safety? Who cares, as long as we don't get caught!"
Spreading awareness like this is good. Especially in the case that there may be more products out there, sold under different brands or stores, with the exact same problem. I can't seem to find that hideaway online anywhere (I bought it almost eight years ago), but I'll keep my eyes open. If it is the same design, then I'd bet it will have the same dangers and problems.